What is SymphonyOS?+
SymphonyOS is the marketing workspace for the teams behind artists. It runs the setup, the sends and the reporting for every artist on the roster: ads, release pages and pre-saves, fan email and text, catalog and social tracking, creator campaigns and projects. Named AI assistants do the operational work. Your team approves and decides.
Who is Symphony built for?+
Labels, management companies, music marketing teams and the artist-services side of distributors. Digital managers use it to run several artists from one screen. Label admins use it to see every report. Independent artists can use the same workspace self-serve, starting free.
Who owns the ad accounts and the spend?+
You do. Campaigns run on ad accounts your team connects through the official Meta and TikTok APIs, and you can revoke access any time. Media spend is billed by the platforms directly, so every audience and every dollar is visible in your own Ads Manager.
What goes out without our approval?+
Nothing new. New campaigns wait for approval, creator outreach waits for a person to release each batch, and every fan email and text waits for sign-off. Once a campaign is approved, Symphony paces and adjusts it inside the budget your team set.
How do team seats and roles work?+
Pro includes 2 seats, then $20 per extra seat per month. Advanced includes 10 seats. Admins see every artist, the team and billing. Members see only the artists you give them, as viewers or editors, so a coordinator can work on one artist while the label admin reads every report.
How many artists can one workspace hold?+
There is no cap on artists on either plan. Every artist in a workspace is on the same plan, and credits are shared across all of them. More than 10 artists qualifies for volume pricing on a quote.
How do we bring in the roster we already run?+
Import fans from a CSV or your current CRM, import the Meta and TikTok campaigns already running, and add every song you want Catalog to watch. Enterprise adds white glove data imports, setup and configuration, so a larger roster arrives ready to work instead of as a blank workspace.
How does the creator network work?+
Sage searches 350M+ creator pages across TikTok and Instagram, starting with who is already posting to the song. She scores each account on what its recent posts actually reached, drafts the outreach and negotiates inside the rate band your team sets. Your team approves the shortlist and releases every batch. Creator payments are separate from the plan.
How do we know the analysis is right?+
Every number in Catalog shows where it came from and when. Days a streaming service has not finished reporting are marked unconfirmed, and when the evidence is thin, Maude says she cannot tell what caused a change instead of guessing. Your team reviews the read before anything runs.
Does it work with the tools we already use?+
Yes. Symphony works alongside your artist and distributor dashboards and does not need your Spotify for Artists login. Keep the tools that already work for your team, and start with the workflows that fit your setup.
How is pricing counted?+
Per artist, per month. Pro is $49 per artist and Advanced is $250 per artist, and every artist in a workspace is on the same plan. Included credits are shared across the workspace, and you can buy more any time. Credits pay for work done in Symphony; they are not ad spend. Media, creator payments, and managed services are separate.
Do we need Advanced to work as a team?+
No. Pro includes 2 seats and covers ads, pages, pre-saves, fans and messaging. Advanced is the plan built for teams: 10 seats plus Catalog, Socials and Creators, which is where roster-wide tracking and creator campaigns live.
How does a team demo work?+
Request one with your work email and the artists and workflows you want to start with. We shape the walkthrough around them, and if you send a Spotify link we bring that artist's songs and posts into it. Teams that want to try it first can start free the same day.
What happens to our data if we leave?+
It stays yours. Fan lists, pixels, and ad audiences live in accounts you own, and artist context exports any time. Monthly plans have no contract.